Welcome to our comprehensive FAQ guide for DePIN Dapp users. As our DePIN node service continues to grow and evolve, we've created this resource to help you maximize your node operation experience and reward generation.

This guide addresses common questions about optimizing node performance, understanding the whole system, managing your account, and leveraging advanced features of our platform. Whether you're a seasoned user or just getting started, you'll find valuable insights to enhance your node hosting experience.

1 Is It Necessary to Purchase Computing Hardware or Install Specialized Software Applications to Run a Node?

NOT AT ALL. Our Node-as-a-Service (NaaS) platform eliminates all hardware and software requirements. You can establish and activate your node through our simple web interface with just a few mouse clicks. Once deployed, your node begins generating rewards immediately without any technical setup or equipment investment on your part.

2 What If My Payment Was Successful But Not Reflecting on My InfStones Account?

For crypto payments, please allow approximately 20 minutes for the transaction to be confirmed by our crypto payment vendor. After confirmation, the payment should be updated in your account automatically.

3 What If My Payment Was Unsuccessful?

We recommend using Chrome browser, which offers the best performance with our platform. If you continue experiencing issues while using Chrome, please provide a screenshot of your entire browser window through Contact Us page or our Discord community, so our technical team can better diagnose and resolve the problem.

4 Will My Node Continue to Function If I Power Off My Computer?

Yes, your node operates independently of your personal computer. It will keep running smoothly in our system even when your device is completely turned off.

5 Why Can't I Generate Rewards after Purchasing a Node?

Different blockchain protocols operate with different reward mechanisms. Since we provide the node hosting service, please refer to the documentation of the specific protocol you're participating in. For some protocols, you may need to own a node license first before you can earn rewards through the services purchased from us.

6 Do I Have to Check the Node Status Everyday?

Daily monitoring isn't required. While we recommend occasionally reviewing your node's status, most issues are resolved automatically by our system. If you notice any persistent problems, please contact our support team.

7 How Can I Extend My Existing Node Plan in Dapp?

Navigate to the Dapp DePIN page and select the node you wish to extend. You'll see a "Renew Purchase" button - simply click this button to extend your current plan.

8 What Should I Do If I Want to Know More about How to Use Your Products?

Visit our documentation page to browse detailed guides about our products and operations. You can also use the search box to find specific keywords related to what you'd like to learn.